Legal

Privacy Policy

How WOW IT Solutions collects, uses, and protects your information

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📅 Effective Date: January 1, 2025  |  Last Updated: May 2025

WOW IT Solutions ("we," "our," or "us"), owned and operated by Rohit Shah, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website wowitsolutions.com or engage with our services.

1. Information We Collect

1.1 Information You Provide Directly

  • Name, email address, phone number when you contact us
  • Business name, industry, and project details submitted via our contact form
  • Communication records including emails and messages
  • Payment information processed securely through third-party payment processors

1.2 Information Collected Automatically

  • IP address, browser type, operating system, and device information
  • Pages visited, time spent, and navigation patterns on our website
  • Referring URLs and search terms used to find our website
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide requested services
  • Send project updates, proposals, and service-related communications
  • Improve our website, services, and user experience
  • Send marketing communications (with your consent, and with easy opt-out)
  • Comply with legal obligations and protect our rights
  • Analyse website usage and optimise our offerings
  • Process payments and manage client accounts

3. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience. These include:

  • Essential Cookies: Required for website functionality
  • Analytics Cookies: To understand how visitors use our site (e.g., Google Analytics)
  • Marketing Cookies: To deliver relevant advertisements

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information with:

  • Service Providers: Third-party vendors who assist in operating our website and services (e.g., hosting, email, analytics)
  • Business Partners: With your consent, for collaborative service delivery
  • Legal Requirements: When required by law or to protect rights and safety
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

5. AI Tools & Third-Party Platforms

As an AI-focused company, we use various AI tools and platforms (Claude, ChatGPT, Gemini, N8N, Supabase, etc.) to deliver our services. When we use your data with these tools to provide services to you, we do so in accordance with our agreements with those providers and applicable data protection laws. We do not share identifiable client data with AI systems without consent.

6. Data Security

We implement industry-standard security measures to protect your personal information, including:

  • SSL/TLS encryption for data transmission
  • Secure cloud storage with access controls
  • Regular security assessments and audits
  • Employee training on data privacy best practices

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time (subject to legal requirements).

8. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal data
  • Opt-Out: Unsubscribe from marketing communications at any time
  • Data Portability: Request your data in a structured, machine-readable format

To exercise any of these rights, contact us at info@wowitsolutions.com.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page with an updated effective date. Your continued use of our services constitutes acceptance of the updated policy.

12. Contact Us

For any privacy-related questions or concerns, please contact us:

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